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  1. FREE SHIPPING ON ORDERS $70+

Shipping

Free U.S. shipping on orders $69.99+

Shipping

Most orders leave our Southern California warehouse within 1–2 business days. Here's what happens between checkout and the first walk in something new.

Where's my order?

Your shipping confirmation email has a tracking link. You can also see every order, and where it is, in your account.

View My Orders
Ships in 1–2 business days Tracking on every order Email when it ships

The short version

  • Free U.S. shipping on orders $69.99 and up.
  • Under $69.99, USPS and UPS rates show at checkout, based on where it’s going and what it weighs.
  • Most orders ship in 1–2 business days, Monday through Friday, not counting holidays.
  • Need it sooner? Faster options are at checkout.
  • We ship to Canada and most other countries. Duties and import fees are on the buyer.

How long it takes

3–7 daysStandard, within the U.S.
2–3 daysExpedited, within the U.S.
7–21 daysInternational, depending on customs

Business days, counted from when your order ships, not when you place it. These are carrier estimates, not promises. New collection launches and the holidays can add a day or two on our end.

Need to change something?

You can cancel within 24 hours of ordering, as long as it hasn't shipped. For a new address, size or print, email contact@pacifichound.com right away with your order number. We'll do what we can, but once it's packed, we can't promise.

If it shows up damaged

Start a return within 7 days of delivery. Choose "Damaged or defective product" and add a photo. Shipping is on us, and you'll get a replacement or a full refund.

Start a Return

The details

Lost or stolen packages

If you added package protection at checkout, you can choose a replacement or a refund once we’ve confirmed what happened. If not, you’ll need to file a claim with the carrier. We’re happy to send anything that helps your claim.

Carrier delays

Once your order is with USPS or UPS, timing is in their hands, especially in peak season or bad weather. Your tracking link has the latest.

Wrong or incomplete address

If a package comes back to us because of an address problem, you cover the cost to send it again. A quick look before you check out saves the wait.

Pre-orders
  • The expected ship date is on the product page.
  • If your order has pre-order and in-stock items, it all ships together when the pre-order is ready.
  • Want the in-stock items sooner? Place two separate orders.
Printed-to-order apparel

A few of our tees and crewnecks are printed to order by our print partner. They ship on their own, separately from the rest of your order, and have their own shipping rate at checkout.

International orders
  • Customs duties, import taxes and fees are paid by the buyer. They aren’t included in the item or shipping price, and we can’t predict them.
  • Delivery times depend on the country and how quickly customs processes it.

Still stuck?

Email us with your order number and what's going on. A real person reads every one.

Email Us