Return Policy

Return & Refund Policy

1. Overview

We’re a small, family-run shop, and we do our best to keep our policies clear and fair for everyone.

We accept returns for refunds only.
We do not offer exchanges or store credit.

• If an item arrives damaged, defective, or incorrect, we will replace it or issue a refund to the original form of payment at no cost to you.
• Please review sizing charts, product descriptions, and photos carefully before purchasing. If you’re unsure about sizing or fit, we encourage you to reach out before placing your order—we’re always happy to help.

2. Eligibility & Timeframe

To be eligible for a return:

• Items must be new, unused, and unwashed
• Return requests must be submitted within 30 days of delivery
• Once approved, items must be shipped back within 7 days
• Items showing signs of wear, damage, or use may be refused or subject to a 20% restocking fee, deducted from the refund

3. How to Initiate a Return

1. Log into your account
2. Go to Orders and select the order you wish to return
3. Click Request a Return and complete the form
4. We will review your request and respond within 2 business days
5. If approved, you’ll receive return instructions by email
6. Ship the item back following the guidelines below

4. Return Shipping & Packaging

• Customers are responsible for return shipping costs
• Use a trackable shipping method and consider purchasing shipping insurance
• We are not responsible for lost or damaged return shipments
• Clearly write your name and order number on the outside of the package
• Use original packaging or sufficient padding to prevent damage

Return Address:
Pacific Hound SD
Attn: Returns (Order #____)
114 Grand Cypress Ave
Palmdale, CA 93551

5. Refunds

• Once your return is received and inspected, you’ll be notified by email
• Approved refunds are issued to the original form of payment
• Refunds typically process within 5–10 business days, depending on your bank
• Original shipping charges are non-refundable, unless the return is due to our error (wrong item, defect, or damage)

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages unless package protection was purchased at checkout.

• If protection was purchased, you may choose a replacement or refund
• If not, you may need to file a claim directly with the carrier

7. Non-Returnable Items

The following items are final sale and not eligible for return:

• Final sale or clearance items
• Gift cards
• Items marked “non-returnable” in the product listing
• Items that have been worn, washed, or altered

Non-returnable items sent back may be refused or returned to the customer at their expense.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include photos showing the issue and your order number
• We will replace the item or issue a full refund at no cost to you, depending on availability

9. Order Cancellations

• Orders may be cancelled within 24 hours of placement, before fulfillment begins
• After that window, cancellations cannot be guaranteed
• If an order has already shipped, it cannot be cancelled and must follow the return process after delivery

10. Sales Tax

If applicable, refunded items will include a refund of sales tax based on your local tax laws.

11. Policy Updates

We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting and apply to all orders placed thereafter.

12. Questions & Contact

If you have questions about a return or refund, please contact us:

Email: contact@pacifichound.com
Include your order number, name, and reason for return.