Return Policy
Returns
We're a small, family-run shop, and we'd rather you spend your time outside with your dog than in an email thread with us. You can start your return, print your label, and track it all in one place.
Start a Return
You'll need your order number and the email you ordered with.
The short version
- Refunds only. No exchanges or store credit.
- 30 days from delivery to start your return.
- Items need to be new, unworn and unwashed.
- You cover return shipping. A flat $8 comes out of your refund.
- Refunds go back to your original payment method.
How to return something
- 1Start your returnTap Start a Return and enter your order number and email.
- 2Pick your itemsChoose what's coming back and tell us why.
- 3Get your labelPrint it, or show the QR code at the post office. No printer needed.
- 4Drop it off within 7 daysAny USPS drop-off.
- 5Track itSame page, anytime. We'll email you when it reaches us and when your refund goes out.
What can't be returned
- Sale, clearance and final sale items
- Gift cards
- Anything marked non-returnable on the product page
- Anything worn, washed or altered
If an item comes back showing wear, we'll either refund it minus a 20% restocking fee or send it back to you at your cost.
If we got it wrong
If your item arrived damaged, defective or wrong, start a return within 7 days of delivery. Choose "Damaged or defective product" or "Wrong item received" and add a photo. Return shipping is on us, and you'll get a replacement or a full refund, including original shipping.
The details
Refunds
- Your refund is issued once your return arrives and we've checked it.
- Your bank may take 5–10 business days to show it.
- Original shipping isn't refunded unless the mistake was ours.
- Sales tax is refunded where it applies.
Lost or stolen orders
Cancellations
Still stuck?
Your return page should answer most things. If it doesn't, email contact@pacifichound.com with your order number.
Start a Return
